Irrigation Supplies
At SunRay Agro, we are committed to providing high-quality irrigation materials to meet your needs. However, we understand that issues may occasionally arise. Below is our return policy:
Items Eligible for Return
We accept returns only under the following conditions:
- Defective Items: If the product is found to have a manufacturing defect upon receipt.
- Incorrectly Supplied Items: If the item received does not match the original order.
Conditions for Returns
- The item must be unused and in its original condition.
- All original packaging, labels, and documentation must be included.
- Returns must be requested within 3 days from the date of delivery.
Return Process
- Initiate a Return Request: Contact our customer service team at our Support Page with your order number and details of the issue.
- Approval and Instructions: Upon review and approval, we will provide return instructions.
- Return Shipping: Customers are responsible for shipping the item back unless the return is due to our error (e.g., defective or incorrect item).
Refunds and Exchanges
- Approved returns will be processed as:
- A replacement of the same item (if available).
- A refund issued to the original payment method.
- Refunds or replacements will only be issued once the returned item is received and inspected.
Items Not Eligible for Return
- Used or damaged items not caused by manufacturing defects.
- Items returned without prior authorization.
We value your business and strive to ensure satisfaction with every purchase. If you have any questions regarding our return policy, please contact us via our Support Page.